VideoVault Support & Contact

Help with VideoVault: Media Player for iPhone and iPad.

We aim to respond to valid support requests within three business days.

What we can help with

Lifetime Pro purchase, entitlement, and Restore Purchase issues
Media import, playback, Picture in Picture, and background playback
Audio extraction, background music, volume adjustment, recording, export, and sharing
Full Library Backup and Restore
Bug reports, accessibility issues, and feature suggestions
Privacy questions

Information to include

VideoVault version and build number
Device model and iOS/iPadOS version
A short description of what happened
Steps that reliably reproduce the issue
The result you expected

Do not send private media, passwords, Apple Account credentials, payment card information, or sensitive personal information.

Backup and data recovery

Deleting VideoVault can remove locally stored media and playlists. Before deleting the app or changing devices, use Settings → Data & Backup → Export Full Backup and save the file to iCloud Drive or another external location.

Restore Purchase restores Lifetime Pro access. It does not restore media. Use Restore from Backup to restore media and playlists from a VideoVault backup file.

Purchase and refund questions

Lifetime Pro is a non-consumable purchase processed by Apple. For billing or refund requests, use Apple’s purchase support channels. For an entitlement that should be active but is not, first use Restore Purchase, then contact us if the issue continues.

Privacy

Support email is user-initiated. We use information you send only to respond, investigate the issue, improve VideoVault, and maintain reasonable support records. See the Privacy Policy.